How to Log In to the New Internet Banking Applications
Your Login ID from the previous system is your new Login ID as well. Now it is called an Access ID and your password is called a Passcode. Your Access ID is case-sensitive.
If you have a business account, please take advantage of extra services and enroll as a business. You can have a separate account for your personal banking. This will offer you more targeted services and allow us to help you with Internet Banking questions more quickly.
Mobile Banking
Access your account information from your Internet-capable mobile device at: http://mobile.covenantbank.com/ to be redirected to a secure site for accessing your account balances, several of the latest transactions, and have the ability to transfer funds on the go.
Is it Safe?
Covenant Bank Internet Banking really involves two sites. The site where you enter your Access ID is our corporate site (www.covenantbank.com) open to the world. It is where we introduce ourselves to everyone, and can be accessed and viewed by all.
Once you click the Log In button, your login information is transferred to a different, secure site available only to those who can log in successfully. Note the change in the address field when you log into Internet Banking & Bill pay. The address bar shows an https:// address and there is a golden lock to the right of the address in Internet Explorer. In Mozilla Firefox, the lock is at the lower-right of the screen. These indicators tell you this is a secure site with restricted access.
Covenant Bank Internet Banking & Bill Pay is protected by an SSL (Secure Sockets Layer) certificate that authenticates itself with the website server (https://CBLAL.secure.fundsxpress.com/start/CBLAL) for these finiancial services. A server on the Web that supports one or more of the major security protocols such as SSL, SHTTP and PCT protects data coming from your browser. The data is encrypted before being sent. Sensitive data is therefore not available for a third party to decipher, fraudently capture, and use to your disadvantage.
For more information about how Covenant Bank protects your information, view the demo available in the login box on the home page.
Locked out on the weekend? (866) 955-8571
If you are having trouble logging into the system, or you have forgotten your password you may call (866) 955-8571 anytime. That's 24x7 support for password resets and other Internet Banking questions. Not all data is available to the 800 support, so you may have to call one of the branches during business hours.
If you are not primary on the account or your name and Social Security Number are not associated with the account, they may not be able to help you. If that is the case, call the bank at (205) 702-2265 or (205) 640-2265 Monday through Friday usually 8:00 am to 5:00 pm. Many times we are earlier and stay later, but those tiimes are a good general guideline.
Whomever you call for a password change, you will get a temporary password and have to use it to access the system to set a new one for yourself.
Signing up for Internet Banking?
An application for enrollment requires you to provide some security information and establish an Access ID and passcode. It also requires an email address. It is important you enter this correctly so we can contact you for important information outside of the messages in the system. Also, the system allows you to be alerted to account conditions.
Yes, there are challenge questions. This time we have provided many, many more questions and the answers are not restrictive at all. Use spaces and punctuation if you prefer. Once logged in, you have access to change the questions and answers as necessary.
What's new in here?
Be sure to look over the User Services. Nickname your accounts, request accounts be added or removed, pick the page you where you want to start, order checks, order a Savings Bond, change the Transaction Category list or just choose not to show it at all. There is much, much more. We hope you like this new flexibility!
What is the Balance Adjustment?
Balance Adjustment in Account Detail shows pending debits and/or credits since the last processing date. For example, if my Current Balance this morning is $500 and I get $50 worth of groceries at 10:00am and $25 at the gas pump at 1:00pm the Balance Adjustment is -$75.00 and that amount will be displayed when I look at my account at 1:10pm.
My Current Balance will still report $500 but my Available Balance will show $425. Balance Adjustment is the amount that will be deducted from the displayed Current Balance tonight during processing and tomorrow my Current Balance will show $425 (if I didn't spend any more). The Available Balance shows your Current Balance minus (or plus) the Balance Adjustment (which reflects both debits and credits).
Balance Adjustment should total the Pending Transactions in the Description/Memo fields in account detail.
Balance Adjustment is like a memo posting of your transactions, both debits and credits, until the nightly processing which hard posts transactions to your account.
Can I still transfer money between accounts?
Yes you can. Look for an upgrade soon that will allow you to request transfers between your accounts here and accounts at another, participating institution!
I use Quicken/QuickBooks. Do you have WebConnect or DirectConnect?
You can now download your transactions right into Quicken and QuickBooks. Please read the instructions available to you in the left column according to the application you have loaded on your PC. Generally you can disregard the references to accessing the old system. We have brought across history so that should not be necessary. You will have to remove the existing Webconnect association from your accounts and let them become established with the new Webconnect. We plan to add DirectConnect as soon possible. With WebConnect, you access information from the Online Banking Services. With DirectConnect, you will be downloading from our core banking system through an Internet Real Time Interface.
Is it possible to forward the online messages to my email?
Covenant Internet Banking messaging provides our customers a way to share sometimes sensitive and private information to securely and safely take care of banking. If these messages were forwarded to your email address you would be at risk of exposing that information. What you can do, however, is receive an email notification of new messages online. Go to User Services/Notify Me/Messaging Alerts and click on the radio button next to 'Any new message is sent to my online inbox" to know when a new message is posted.
My transfer didn't work. What's happening?
The most common problem is impatience. If it seems it does nothing and you click twice, it throws the system. If you wait and get an error message, please contact us and let us know what error was presented. If you get a message that the account is not set up for transfers, let us know and we can set that correctly for transfers.
How to Log In to the New Internet Banking Applications
Your Login ID from the previous system is your new Login ID as well. Now it is called an Access ID and your password is called a Passcode. Your Access ID is case-sensitive.
If you have a business account, please take advantage of extra services and enroll as a business. You can have a separate account for your personal banking. This will offer you more targeted services and allow us to help you with Internet Banking questions more quickly.
Mobile Banking
Access your account information from your Internet-capable mobile device at: http://mobile.covenantbank.com/ to be redirected to a secure site for accessing your account balances, several of the latest transactions, and have the ability to transfer funds on the go.
Is it Safe?
Covenant Bank Internet Banking really involves two sites. The site where you enter your Access ID is our corporate site (www.covenantbank.com) open to the world. It is where we introduce ourselves to everyone, and can be accessed and viewed by all.
Once you click the Log In button, your login information is transferred to a different, secure site available only to those who can log in successfully. Note the change in the address field when you log into Internet Banking & Bill pay. The address bar shows an https:// address and there is a golden lock to the right of the address in Internet Explorer. In Mozilla Firefox, the lock is at the lower-right of the screen. These indicators tell you this is a secure site with restricted access.
Covenant Bank Internet Banking & Bill Pay is protected by an SSL (Secure Sockets Layer) certificate that authenticates itself with the website server (https://CBLAL.secure.fundsxpress.com/start/CBLAL) for these finiancial services. A server on the Web that supports one or more of the major security protocols such as SSL, SHTTP and PCT protects data coming from your browser. The data is encrypted before being sent. Sensitive data is therefore not available for a third party to decipher, fraudently capture, and use to your disadvantage.
For more information about how Covenant Bank protects your information, view the demo available in the login box on the home page.
Locked out on the weekend? (866) 955-8571
If you are having trouble logging into the system, or you have forgotten your password you may call (866) 955-8571 anytime. That's 24x7 support for password resets and other Internet Banking questions. Not all data is available to the 800 support, so you may have to call one of the branches during business hours.
If you are not primary on the account or your name and Social Security Number are not associated with the account, they may not be able to help you. If that is the case, call the bank at (205) 702-2265 or (205) 640-2265 Monday through Friday usually 8:00 am to 5:00 pm. Many times we are earlier and stay later, but those tiimes are a good general guideline.
Whomever you call for a password change, you will get a temporary password and have to use it to access the system to set a new one for yourself.
Signing up for Internet Banking?
An application for enrollment requires you to provide some security information and establish an Access ID and passcode. It also requires an email address. It is important you enter this correctly so we can contact you for important information outside of the messages in the system. Also, the system allows you to be alerted to account conditions.
Yes, there are challenge questions. This time we have provided many, many more questions and the answers are not restrictive at all. Use spaces and punctuation if you prefer. Once logged in, you have access to change the questions and answers as necessary.
What's new in here?
Be sure to look over the User Services. Nickname your accounts, request accounts be added or removed, pick the page you where you want to start, order checks, order a Savings Bond, change the Transaction Category list or just choose not to show it at all. There is much, much more. We hope you like this new flexibility!
What is the Balance Adjustment?
Balance Adjustment in Account Detail shows pending debits and/or credits since the last processing date. For example, if my Current Balance this morning is $500 and I get $50 worth of groceries at 10:00am and $25 at the gas pump at 1:00pm the Balance Adjustment is -$75.00 and that amount will be displayed when I look at my account at 1:10pm.
My Current Balance will still report $500 but my Available Balance will show $425. Balance Adjustment is the amount that will be deducted from the displayed Current Balance tonight during processing and tomorrow my Current Balance will show $425 (if I didn't spend any more). The Available Balance shows your Current Balance minus (or plus) the Balance Adjustment (which reflects both debits and credits).
Balance Adjustment should total the Pending Transactions in the Description/Memo fields in account detail.
Balance Adjustment is like a memo posting of your transactions, both debits and credits, until the nightly processing which hard posts transactions to your account.
Can I still transfer money between accounts?
Yes you can. Look for an upgrade soon that will allow you to request transfers between your accounts here and accounts at another, participating institution!
I use Quicken/QuickBooks. Do you have WebConnect or DirectConnect?
You can now download your transactions right into Quicken and QuickBooks. Please read the instructions available to you in the left column according to the application you have loaded on your PC. Generally you can disregard the references to accessing the old system. We have brought across history so that should not be necessary. You will have to remove the existing Webconnect association from your accounts and let them become established with the new Webconnect. We plan to add DirectConnect as soon possible. With WebConnect, you access information from the Online Banking Services. With DirectConnect, you will be downloading from our core banking system through an Internet Real Time Interface.
Is it possible to forward the online messages to my email?
Covenant Internet Banking messaging provides our customers a way to share sometimes sensitive and private information to securely and safely take care of banking. If these messages were forwarded to your email address you would be at risk of exposing that information. What you can do, however, is receive an email notification of new messages online. Go to User Services/Notify Me/Messaging Alerts and click on the radio button next to 'Any new message is sent to my online inbox" to know when a new message is posted.
My transfer didn't work. What's happening?
The most common problem is impatience. If it seems it does nothing and you click twice, it throws the system. If you wait and get an error message, please contact us and let us know what error was presented. If you get a message that the account is not set up for transfers, let us know and we can set that correctly for transfers.